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#SURFSHARK VPN NO INTERNET CONNECTION HOW TO#

#SURFSHARK VPN NO INTERNET CONNECTION HOW TO#

Still can’t connect? Please see how to submit VPN diagnostic logs to IVPN so we can help you diagnose the issue. If any of these methods allow you to browse the Internet then the issue lies with your Internet browser configuration. In Chrome, you simply have to open an ‘incognito’ window. Bad Internet Connection A bad internet connection can prevent you from connecting to the internet with or without a VPN. You should also attempt to start your browser in ‘safe mode’ with all addons/plugins disabled.

If you have another browser installed (Firefox, Chrome, Safari, Opera, Brave, Edge) try browsing with that browser and see if you have the same issue.

This usually needs to be done via your browser settings.

If you have configured a proxy, please ensure that it is disabled.

If you are using Linux please ensure that you are running commands as root using the sudo command or the DNS resolver may not be updated correctly.

(Please note that by configuring OpenDNS servers your DNS requests will be sent to OpenDNS, which may be considered a leak). Follow the relevant instructions on the OpenDNS setup page.

If the above does not resolve the issue then you can configure OpenDNS to resolve your DNS.

Disconnect from the VPN and follow the steps in How to reset your DNS settings.

The first step is to reset your DNS settings.

“Request timeout”) this indicates something is blocking the VPN connection, see I cannot connect to the VPN, what can I do? If you see replies from the ping above this indicates your connection is working and your issue is likely DNS related, continue to the “resolving DNS issues” section below.Ping an external IP such as 1.1.1.1 and 8.8.8.8 to verify that you have Internet connectivity.Please perform the following steps to see if the issue is related to DNS: Both VPNs have a variety of common features like a kill switch, which blocks your internet connection if your connection to the VPN drops.

The most common reason you cannot browse the internet when connected to the VPN is a DNS configuration issue. My VPN is connected but I cannot browse the Internet, why? General Troubleshooting Billing Passwords Privacy Windows macOS GNU/Linux iPad/iPhone Android Routers Media Players